Does Shpock have money back guarantee?
Shpock keeps payments safe, ensuring peace of mind for buyers and sellers. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back.
Does Shpock refund?
If the purchase was made with Secure Delivery , you’re covered by our Buyer Protection. This means that you can return your item for a full refund if there is an issue with it.
How do I get a refund from Shpock?
- Contact us or the seller before the end of their return period to get the seller’s return address and details.
- Send the item back, unused and in its original packaging. Make sure you get proof of postage with a tracking ID.
- Once returned, the seller will refund your money to the original payment method.
What happens if I get scammed on Shpock?
To be covered by our Buyer Protection you must report a problem to us within 7 days of the item being shipped. You don’t need to pay a deposit: If you’re collecting something you should only pay for your item when you’ve seen it and you’re happy with it.
Are you protected on Shpock?
Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full.
Who pays for returns on Shpock?
If your deal is with Secure Delivery and the item is to be returned, the buyer needs to pay the cost of the return. As soon as the seller has received the item back, the full amount (incl. Buyer Protection fee) will be refunded to the buyer. Please log in to contact us.
Is Shpock legally binding?
Posts for buying and selling are not legally binding offers by Shpock and Shpock is not a contracting party. The contract is between the users of the marketplace and the fulfillment of these contracts is concluded via the Shpock Services but carried out exclusively among the users.
How long does a Shpock refund take?
Once we’ve completed our investigation we’ll let you know and if we decide in your favour, you’ll receive a full refund within 5 days.
How do you cancel a seller on Shpock?
You’ll need to speak to the other user directly if you want to cancel a collection deal. If they agree the seller just need to relist the item, which will automatically cancel the original deal.
Is Shpock wallet safe?
Your Shpock Wallet is a safe and secure way to get paid for items you sell.
What is secure delivery on Shpock?
Secure Delivery offers a safe and convenient way to buy and sell. The buyer pays for an item directly in the Shpock app and the seller ships the item with one of our shipping partners or chooses their own courier. Once the buyer receives the item and is happy with it, the money will be released to the seller.
Does Shpock take a percentage?
Shpock is free to use! If you’re a seller it’s free to list an item and as a buyer there’s only a small fee for Buyer Protection if you choose to have your item delivered – this ensures you’re covered for all eventualities.